Shipping & Returns
We strive to give you a quality product of your choice. However if you are not happy with the order you can Contact Us.
Kanvasbay ("we" and "us") is the operator of (https://www.kanvasbay.com)("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, Kanvasbay will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
For all orders within India, free shipping is available when the order value is greater than or equal to INR 250. For orders in India below INR 250 , an additional charge may be applicable. Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
If your item has an option of Cash-On-Delivery (COD), it will attract an additional cash handling fee.
Why is my order being shipped in different packages?:
If you have a multi-item order, each item may be shipped from the a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
Delivery Terms :
1- Dispatch Time
All orders are usually dispatched within 7 days. Our warehouse operates from Monday to Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
3- Transit Time Domestically
In general, domestic shipments are in transit for 4-7 days. However, due to the various situations (Ex: lockdowns, cyclone, rain etc...) in different cities, these transit times may vary.
4- Transit time Internationally
Currently our delivery operations only cover India as a region. We do NOT ship internationally.
5- Delivery Time Exceeded or Lost in transit
If the delivery time has exceeded the forecasted time, please contact us via [email protected] and after investigating the situation, We reserves the right to decide if the order is eligible for refund or replacement.
6- Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Please get in touch with us via Contact us page.
7- P.O. Box Shipping
We will not ship to P.O. box addresses if our couriers service partners do not support these locations.
8- Cash on Delivery Orders
Our Customer Support team will get in touch with you through an SMS or Automate Call to reconfirm the COD orders. We request you to accommodate them and confirm your order. In case you would like to cancel your order at that time, please let customer support know and they will process the same for you.
For all COD orders, the courier company will collect the payment at the time of delivery before they hand over the package.
COD orders are not eligible for refund. Replacement policy as stated above will still be applicable on all COD orders.
9- Package Damaged In Transit
If you find your package is damaged in-transit, please report this immediately to Us via [email protected] and after investigating the situation, Kanvasbay reserves the right to decide if the order is eligible for refund or replacement.
10- Return to Origin
If for some reason the package was undelivered and if a return to origin was initiated by our shipping partner, We will be able to re-ship the order only after receiving the original package and will update the shipping address if requested by the customer. In these situations, WE reserves the right to decide if the order is eligible for refund or not.
Duties & Taxes
In general, all the prices displayed on the website are inclusive of any applicable taxes. If a product attracts additional duty, taxes or fees, these additional costs will be displayed during the checkout and added to the final order value.
We offers no questions asked cancellation, if requested within 4 hours of placing the order. We doesn’t offer cancellation if an order has already been processed or dispatched.
We offers a replacement guarantee if the product received is damaged or defective. Please get in touch with us at [email protected] within 48 hours of order being marked as delivered, if you would like to have it replaced and we will be happy to help.
Product color or printing color might vary slightly based on your screen brightness and resolution. In case of reasonable color variation Kanvasbay will NOT provide any return or replacement option. Kanvasbay reserves the right to decide if the order is eligible for refund (only for Prepaid orders) or replacement.
Returns or exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered by mistake. In case of any disputes, Kanvasbay can require the customer to ship the item back and after internal inspection of the returned item Kanvasbay will either dispatch a replacement or issue a full refund. Kanvasbay reserves the right to decide if the order is eligible for refund or replacement.
Custom products will not be eligible for any kind of refund or replacement unless the product received has any manufacturing defects. The print quality of custom products will completely depend on the resolution of the image used while customizing the product. Kanvasbay cannot guarantee high definition print for custom products.
Broken products received: In case of fragile products Framed posters, all issues have to be raised within 48 hours from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by you, showing the shipping label and the customer details on it clearly for verification.
If the address provided by you is incorrect or incomplete, and the order is returned to origin, you will have to pay complete forward shipment charge to receive it again.
If you refuse to receive the order at your door or try to reschedule delivery more than 2 times, order will be returned to us and you have to pay complete forward shipment charge to receive it again.
COD orders are NOT eligible for refund. If there any manufacturing errors as accepted by Kanvasbay, then Kanvasbay will offer a free replacement of the product.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
if no issues are reported within 48 hours of order being marked as delivered, Kanvasbay will consider the order is fulfilled successfully.
Wrong item received: If you received the wrong item, please contact us within 48 hours of delivery. Kanvasbay will arrange to deliver the correct items or return all your payment.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.