Shipping & Returns

We strive to give you a quality product of your choice. However if you are not happy with the order you can Contact Us.

Shipping, Returns & Refund Policy

Last Updated: Jan 2026

KanvasBay ("we," "us," or "our") operates the website kanvasbay.com ("Website"). By placing an order through our Website, you agree to the terms outlined in this policy. This policy is designed to set clear expectations and ensure a transparent experience for both parties.

1. Stock Availability

1.1 We make every effort to maintain accurate and up-to-date stock information on our Website. However, on rare occasions, certain items may become unavailable after an order has been placed.

1.2 If any item in your order is out of stock, we will ship the available items and notify you promptly. You may then choose to either wait for the item to be restocked or receive a full refund for the unavailable item(s).

2. Shipping Costs

2.1 Free Shipping is available on all orders of ₹250 and above within India.

2.2 For orders below ₹250, a shipping fee will be calculated at checkout based on the package size, weight, and delivery destination.

2.3 If you select Cash on Delivery (COD) as your payment method, an additional handling fee will be applied to your order total.

Why is my order being shipped in different packages?:

3.1 If your order contains multiple items, they may be shipped separately from different warehouses to ensure the fastest possible delivery. Each shipment will have its own tracking information.

4. Delivery Terms

4.1 Dispatch Time Orders are typically dispatched within 7 business days (Monday to Friday, excluding national holidays). We strive to minimize processing time wherever possible.

4.2 Order Tracking Once your order has been shipped, you will receive a tracking link via email, allowing you to monitor the status and location of your package in real time.

4.3 Domestic Transit Time Deliveries within India generally take 4–7 business days from the date of dispatch. Actual delivery times may vary due to weather conditions, regional restrictions, public holidays, or other unforeseen circumstances.

4.4 International Shipping At present, KanvasBay ships exclusively within India. International shipping is not currently available. We will update this policy if and when international delivery options become available.

4.5 Delayed or Lost Deliveries If your order has not arrived within the expected delivery window, please contact us at [email protected]. We will investigate the matter with our logistics partners and determine whether a replacement or refund is appropriate.

4.6 Change of Delivery Address Address changes can only be accommodated if the order has not yet been dispatched. If you need to update your delivery address, please contact us as soon as possible.

4.7 P.O. Box & Special Addresses We are unable to deliver to P.O. Boxes, APO, FPO, DPO, or mailbox-only addresses where our courier partners do not offer delivery services.

4.8 Cash on Delivery (COD) For COD orders, our team will reach out to you via SMS or phone call to confirm the order. You must confirm or cancel your order at that time. Payment will be collected at the time of delivery.

Please note: COD orders are not eligible for monetary refunds but may be replaced in the event of a manufacturing defect or damaged product.

4.9 Damaged Packages If your package arrives damaged, please report it immediately to [email protected] with clear photographs of the damage and the packaging. Our team will assess the situation and determine eligibility for a replacement or refund.

4.10 Return to Origin (RTO) If a package is returned to us due to an incorrect address provided by the User, delivery refusal, or failed delivery attempts, we will arrange to resend it once the original package has been received at our facility. Additional shipping charges may apply. Refund eligibility in such cases will be assessed on a case-by-case basis.

5. Duties & Taxes

5.1 All prices displayed on our Website are inclusive of applicable taxes.

5.2 In the event that any additional duties or fees apply to your order, these will be clearly displayed at checkout and added to your order total before payment.

6. Order Cancellation

6.1 You may cancel your order within 4 hours of placing it, provided the order has not already been processed or dispatched.

6.2 Cancellation requests made after the 4-hour window, or after the order has entered the fulfillment process, cannot be accommodated.

7. Returns & Replacements

7.1 Eligibility We offer replacements for products that arrive damaged or with manufacturing defects. To be eligible, you must contact us within 48 hours of delivery with photographs of the issue and your order details.

7.2 Non-Eligible Returns The following are not grounds for a return or replacement:

  • Minor color variations between the product and its appearance on screen, which may result from differences in display settings
  • Change of mind, personal dissatisfaction, or ordering the wrong item or size

7.3 Inspection Process In the event of a dispute, you may be required to return the product for inspection before a replacement or refund can be issued.

7.4 Custom & Personalized Products Custom or made-to-order products are non-refundable and non-returnable unless they contain a verifiable manufacturing defect. Please note that print quality is dependent on the resolution and quality of the image uploaded by the User, which KanvasBay cannot guarantee or control.

7.5 Fragile Items For framed posters or other delicate items, any damage must be reported within 48 hours of delivery with photographs of both the product damage and the original packaging.

7.6 Return Shipping Costs If a return is necessitated due to an incorrect or incomplete address provided by the User, or due to the User's refusal to accept delivery, the User may be responsible for any additional shipping fees incurred to resend the order.

8. Refunds

8.1 Refund Eligibility Refunds are processed in the following circumstances:

  • Orders cancelled within the 4-hour cancellation window
  • Prepaid orders where a replacement is not feasible for a damaged or defective product
  • Receipt of a wrong item, reported within 48 hours of delivery

8.2 COD Orders Cash on Delivery orders are not eligible for monetary refunds. However, replacements will be provided in cases of verified manufacturing defects or shipping damage.

8.3 Processing Time Approved refunds will be credited to the original payment method within 7 business days of approval.

8.4 Late or Missing Refunds If you have not received your refund within the expected timeframe, we recommend the following steps:

  • Recheck your bank account or payment app for the credited amount
  • Contact your credit card company or bank, as processing times may vary across financial institutions
  • If the issue persists, reach out to us at [email protected] for assistance

8.5 Sale & Promotional Items Items purchased at a discounted or promotional price are final sale and non-refundable. Only items purchased at regular price are eligible for refunds.

9. Important Notes

9.1 This policy does not cover damage resulting from misuse, accidental damage, water damage, neglect, or any form of product abuse.

9.2 KanvasBay reserves the right to amend this policy at any time. Updates will be reflected on this page with a revised effective date.

For any questions or concerns regarding this policy, please contact us at [email protected].